At Globe Pharmacy we are committed to offering the best range of products to our customers at the best price online. Our price match guarantee states that if you find the same product at a lower price we will happily match it or refund the difference. Our guarantee even applies up to 7 days after purchase.
We are eager to ensure that you receive the very best value. Our price match is applicable within the individual marketplaces from which you are comparing the price of the product. This means you can only compare our product price to products within the same marketplace. However, if you want to compare our prices against other online retailers kindly match it against our website prices.
If you make an online purchase before finding it cheaper elsewhere, contact our Customer Service team who will be happy to help.
How to claim your price match
If you do happen to find one of our products at a higher price and prove that it meets the criteria shown below, please call us at +605 313 8537 or email us at suppport@globepharmacy.my
Please have the following information to hand as you will be asked a few questions to verify your claim:
The product name and ID number (identified on the receipt)
The competitors’ name, price and link to the their product page stating the selling price
If we confirm that the product is being offered at a lower retail price and meets the price match criteria, then we will match that price.
Where we honour the price the difference will be returned using the original method of payment and is non-transferable.
Terms and Conditions
The comparison needs to meet the following:
Price match will only apply against a single purchase, not bulk discount prices.
Price of comparison match product must be valid on day of purchase from Globe Pharmacy.
The product is identical to the one we sell (Brand, Model number, colour, size, etc)
The competitor must be based in Malaysia and sell direct to customers.
The item matched must be available and in stock, either for immediate collection if in store, or within the same delivery timescales for a home delivery order.
We do not price match B2B sites, Auction sites, factory outlets, home shopping channels, market stalls and liquidation sales are excluded from the guarantee.
We only price match in marketplaces where we have a store in that marketplace and for prices being compared within a marketplace the price match is only applicable against the price we sell in that marketplace.
Used / reconditioned products are excluded from the guarantee.
Installation services are excluded from the guarantee.
Typographical errors, affiliate, voucher code, gift cards or media discount is excluded from the guarantee.
Any other retailer's price match promotion which offers an additional rebate or other benefit for any price matched product is also excluded.
Competitions, free gifts and giveaways are excluded from the guarantee.
Globe Pharmacy's decision will be final on the price match guarantee.
Gift / Discount vouchers are exempt.
We reserve the right to withdraw our price match guarantee at any time.
