Return & Refund Policy

Your buying experience and satisfaction is important to us. We will always do our best to delivery you exactly what you ordered safely to your doorstep.

However, in case you have any issue with the product(s) and would like a return or refund kindly follow these instructions. It is advise that you read this guidelines before making a purchase. Our goal is to make the return or refund process simple and easy so you can have a comfortable online shopping experience with us.

Chart 1.0 (The above chart shows who will bare the shipping cost for exchange or return.)

1. Return or Refund

If an item is faulty, wrongly described, expired or different from the sample shown then we will meet our obligations which include refunding the purchase price or providing a replacement product.

For all returns, the cost of shipping will be borne by the buyer (except items that meet the conditions as stated in article 2). Shipping costs will not be refunded for refunds as the shipping cost is passed to courier company and we do not profit from shipping.

2. Return or Refund Conditions

1. A proof of purchase such as a receipt is required in order to return or exchange a product.
2. Item(s) must be returned within 7 days from receiving date before exchange or refund can happen.
3. The packaging should also be in the original condition as received with all wrapping intact. If the goods/products has been used or damaged by the customer, there will not be any refund.
4. Refunds and returns are not applicable for products purchased on Clearance or Best Value pricing.

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3. Procedure

1. Contact us to initiate a return or refund by email or phone within 3 days of receiving your order, failing which your request will no longer be eligible for return, exchange or refund.
2. Send the images of defected or faulty part of the product along with proof of purchase. If product sent was expired show image of expiry date. (Normally, you will never get expired products as we check all products before shipping them out)
3. Once the return or exchange has been approved (normally with 2 hours), buyers or seller must return the item(s) in good conditions as in article 2 and based on chart 1.0, within 7 days of receiving. If buyer fails  to follow this condtion the request will become invalid.
4. The returned goods/products will be checked with the receipt together and the goods should be in good condition.
5. For returns which the buyer has to initiate, Globe Pharmacy will also not be responsible if your shipment is lost during the return transit. Once we have received, checked and confirm the goods/products, customer will receive their refund within 7 - 10 working days after the confirmation.

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For returns which the buyer has to initiate, please return items by courier service only and provide tracking reference for the return. We will not be responsible should there be a delay in shipping which may not meet your expected date of receiving due to events such as strikes, public holidays or festive season, etc.

Please return your items to the following address:
Globe Pharmacy
No 14 - 16, Laluan Medan Rapat,
Gunung Rapat, 31350 Ipoh, Perak

Please contact us at support@globepharmacy.my or +605 313 8537.

We reserve the rights to make amendments to this policy without prior notice.

4. Minor defects

It is always our objective to ensure all items are in good conditions before shipment. However, some minor damages (though seldom) but may occur to packaging due to package handling during delivery of order. Minor defects like broken or damaged packaging are not returnable as it does not affect the actual content of the product.

5. Sizing

Some of our product have sizes such as wrist / ankle supports or socks. We understand the concern about sizes especially those that are new to online shopping. If the item you ordered is the wrong size, we are happy to exchange the item as long as it is in new condition, unused and unworn with packing intact and not damaged.

When buying items with sizes, you must know your own body measurements so that you can compare it with the products size chart before you make a purchase.

We recommend you take a look at the size chart of the item(s) you are interested to make sure you are choosing the best size for your measurements.